Support Center / Problem Escalation / How to set up Problem Escalation to send an SMS

How to set up Problem Escalation to send an SMS

Problem Escalation (PE) enables to inform responsible people not only by an email, but also by an SMS sent to their mobiles.

1. Enter a mobile number in user's profile (can be done by the system administrators only)andon notification phone

2. Choose the SMS option in the Channels section of your Escalation Template, or directly in the Problem Escalation, if you are allowed to set it up.andon sms

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