Support Center / General Tips / I can't log in - What to do?

I can't log in - What to do?

Our Dear TeamGuru user, 

If you are reading this page, you might be experiencing a difficulty to log in to your account, in which case we sincerely apologize for the inconvenience. However, this might be caused by some of the computer settings. Let’s troubleshoot together so you can move on and continue your outstanding work. 

1. Please make sure to use Chrome web browser for the best customer experience. 

2. Then go to your TeamGuru’s company link  (https://yourcompany.teamguru.com) and if your company is using Sign-on button, click on it (do not enter anything in the white fields below the sign-on button). 

 Login  

3. If you are still unable to log in, please try to clean your cache/cookies in Chrome web browser and restart your computerHere is the process: In Chrome

a) On your computer, open Chrome.

b) At the top right, click More.

c) Click More tools Clear browsing data.

d) At the top, choose a time range. To delete everything, select All time.

e) Next to "Cookies and other site data" and "Cached images and files," check the boxes.

f) Click Clear data.

Clear cache & cookies - Computer - Google Account Help

https://support.google.com/accounts/answer/32050?co=GENIE...hl=en

4. Also, please check your email address. Sometimes you might be using two different ones, in which case it might need to be modified for your TG account.  

5. And if you are still reading, do not despair. Please Contact Our Support Team instead and complete all the info so we can serve you better and in timely manner.

THANK YOU FOR YOUR PATIENCE AND BEING A CHAMP!

 

 

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